FAQ – Discover Lifestyle FV Subscription box

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FAQ

If you have any questions or concerns please feel free to shoot me an email at discoverfraservalley@gmail.com anytime! Below are a few of the most common inquiries so take a peak here first and maybe you'll find your answer!

When can I expect to receive my Discover Lifestyle FV subscription box?

We're excited too!!! Discover is a seasonal subscription which means the box will be sent out four times per year. Your box will be shipped beginning of January (Winter), April (Spring), July (Summer) and October (Autumn). 

Where is local pick up?

Chilliwack, BC - address to be provided.

When will my card be charged if I subscribe to the seasonal subscription?

Your card will be charged for your first box at the time of purchase and then after that on the 1st of the month preceding each shipment (ie. March 1st for April box)

Can I cancel my subscription?

If you feel like you no longer want to continue with Discover, we'd love to hear from you to see if there is anything that can be done to improve your experience. We want everyone to love everything about it as much as we do!

That being said, seasonal subscriptions may be cancelled anytime prior to your next payment date. Once payment has been processed, you will not be refunded. For example, payment for the Spring box will be processed March 1st. If you do not cancel prior to March 1st, you will not be eligible for a refund after the payment is processed. If you still wish to cancel afterwards, you would have to cancel prior to the Summer box payment date of June 1st.

What type of items will be featured in the Discover box?

Discover is a seasonal health and wellness lifestyle subscription box. You will find items that are all natural, non-toxic, ethically and sustainably sourced from the Fraser Valley of British Columbia, Canada. All of the items in Discover are handmade by local artisans and support small businesses within the various communities of the Fraser Valley. Each box will consist of items relevant to the season in which it ships. 

What if I do not like something in a seasonal Discover box?

While we realize not everyone shares the same interests and taste in lifestyle products, we hand pick all items in hopes you will love them as much as we do and to ensure that they are of high quality. Each box is different and hopefully the next one will have more items in it that you enjoy! 

Can I return the Discover box or any of the items inside?

No, but if you receive your Discover box in severely damaged condition or any of your products are damaged, please contact us at discoverfraservalley@gmail.com

I'm interested in having my items featured in the Discover box, what should I do?

Email us!! We're flattered that you are interested in showcasing your amazing products with Discover and thank you!

General Disclaimer

We have done all that we can to ensure that items included in the Discover Lifestyle FV subscription box are all natural, minimally processed and non-toxic. This being said, we are not the creators of ANY of the products included so if you have allergy questions, concerns or any other problems with anything, please contact us and we will do our best to get you in contact with the vendor. Some items may contain common allergens such as nuts, dairy, gluten or soy.